Questions & Answers

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Do you have available appointments? 

Yes, we are taking new clients at this time. Call (912)247-5000 to schedule an appointment or email julia@vanovercounseling.com.

Do you see people who aren't affiliated with the military? 

Yes, we see everyone (ages 14 to 114).

Do you take insurance? 

Vanover Counseling, Inc. accepts Optum, United, and Veteran's Insurance. We are Out of Network for all other insurances, which means you pay the full fee at the appointment, and Vanover Counseling, Inc. sends you a Superbill to mail to your insurance for reimbursement. 

Will online therapy be as effective as meeting a counselor in person? 

The research results show no difference in outcomes/success when therapy is given online or in person. There are many benefits: You don't have to drive to a therapist; this saves you time and expense. It reduces the chances of you missing appointments due to weather or traffic.  Plus, it's more private. Most say they quickly adjust to online therapy after the first few minutes or sessions.

How do I connect to the video?

You will receive an email reminder for your appointment that you can click on.  Once in the portal, click on your scheduled appointment, "Start your Video Session." If you are connecting by cell phone, you will be directed to get an App for secure video connection (you need good cell service, but you do not need wifi). Or, if you don't want to use your email, you can click on the  Client Portal from this website.  

Can I do a trial run to ensure I am okay doing video counseling?

Yes, we can do one trial run for ten minutes at no cost to you.

Do I have to download anything on my computer?

No, you are sent a link through your email, or you can click on the link on this website to the Client Portal. However, if you use your cell phone or iPad, you will download an App for connection.

How do I prepare for my first session?

Find a comfortable, private place for the session where you won't be interrupted. Please turn the camera away from the windows so you won't be backlit.  If you have headphones, have them handy - sometimes there is feedback, and headphones eliminate that. Bring a notepad and pen. If this is our first meeting, bring a license or ID to confirm your identity. Make sure your wifi is on and working. Check that you have a camera on your computer, phone, or iPad and that it's functioning. Close out all other programs, so you have faster Wifi. Chrome seems to work the best.  Maybe bring some water to sip on. Pat yourself on the back; you are taking a courageous step. 

I want to meet with a therapist in person. Can I do that?

No, sorry, we are 100% online. Most people do not mind after a few minutes because it is so similar to meeting in person.

What if I have an emergency and need to talk with my therapist immediately? 

Only Emergency Rooms, Hotlines, and 911 are set up for emergencies; please go there, or call 911 or the Hotline. Veterans can call  1-800-273-8255 or go to Veteran Crisis Line .net. Everyone else can call the National Suicide Prevention Hotline at 1-888-914-5022. Please contact us after your emergency; we want to know about it and schedule a follow-up.

How will I be charged for sessions?

Unless you have the insurance (listed above), you will be automatically charged via your credit card at the session's end. The rate is $160 per 53-minute session. 

I am a Veteran; how will I be charged for sessions?

If you are a veteran eligible for VA services (and you live in Virginia or Florida), you are not charged for sessions because we are a VA Community Care Program provider.  Sometimes the VA charges a low fee for veterans who are not considered disabled. Please call me if you have questions about requesting the consult; we will walk you through it.

Do you treat children or teens?

We treat teens who want therapy. A parent must be nearby, but not must also allow privacy.

Do you treat Active Duty military?

Yes, if you are transitioning out. Otherwise, I recommend going to the Mental Health Clinic or P3 on your base. If you aren't happy with your therapist, respectfully request another, even if you have to go to another base. They have to accommodate you when you ask.  Military One Source and MFLC are also options. 

How secure is the online session?

The video counseling, Messaging Service, Scheduling, Billing, and Payments are encrypted through a HIPPA Secure program via the company Simple Practice. This protects your information. I have Cyber Security Insurance and am a Certified Telemental Health Professional (meaning I'm trained in protecting your information). There are always risks, but I prioritize safeguarding your information and confidentiality.